Marketing Bot - Inbox¶
Unified messaging interface for managing conversations across WhatsApp and Telegram in one centralized inbox.
Overview¶
The Inbox provides a centralized hub for viewing and responding to messages from both WhatsApp and Telegram contacts. Manage all your conversations, track message history, and engage with your audience from a single interface.
Unified Communication
All messages from WhatsApp and Telegram appear in one inbox, making it easy to manage customer conversations across platforms.
Inbox Layout¶
Main Interface Sections¶
Left Sidebar - Message List: - Contact names and phone numbers - Platform indicators (WhatsApp/Telegram) - Message timestamps - Unread message badges - Contact avatars
Center Panel - Conversation View: - Full message thread - Sent and received messages - Media attachments - Message timestamps - Delivery status
Right Sidebar - Contact Details: - Contact information - Channel type - Status - Creation date - IP address - Contact ID
Message List¶
Contact List View¶
Display Format:
Messages (0) [All Channel ▼] [🔍 Search]
├── +12035550101 (@whatsapp) - 17:5d
├── John Doe (@telegram) - 17:5d
├── +4915123456789 (@whatsapp) - 17:5d
├── Ava Martin (@telegram) - 17:5d
├── +12036660123 (@whatsapp) - 17:5d
├── Grace Lewis (@telegram) - 17:5d
├── +447911667788 (@whatsapp) - 17:5d
├── Chris Anderson (@telegram) - 17:5d
└── 12035550101 (@whatsapp) - 16:1d
List Features:
| Element | Description |
|---|---|
| Contact Name/Number | Display name or phone number |
| Platform Badge | @whatsapp or @telegram |
| Timestamp | Last message time |
| Avatar | Platform-specific icon |
| Unread Badge | New message indicator |
Channel Filter¶
Filter by Platform¶
Filter Options:
Quick Filter: - View all conversations - Filter by WhatsApp messages - Filter by Telegram chats - Switch platforms instantly
Search Functionality¶
Find Conversations¶
Search Bar:
Search Tips: - Type contact name for quick access - Enter phone number with country code - Search by @ username - Use keywords to find specific messages
Conversation View¶
Message Thread Display¶
Message Interface:
+12035550101 [🔍] [⋮] [👤 Details]
┌─────────────────────────────────────────────────┐
│ │
│ Flash Sale! 🔥fire: Get up to 50% off on all │
│ items. Hurry, limited time offer! Shop now │
│ and save big. #FlashSale #LimitedTimeOffer │
│ │
│ [FLASH SALE Image - Pink/Orange gradient] │
│ 5-8PM PM - 20PM │
│ LIMITED TIME ONLY │
│ [SHOP NOW button] │
│ │
│ Agent · 174 days ago │
│ │
│ ┌───────────────────────────────────────────┐ │
│ │ 👤 Wow! That's amazing. When does it │ │
│ │ start? │ │
│ │ +12035550101 · 174 days ago │ │
│ └───────────────────────────────────────────┘ │
│ │
│ It starts this Friday! Stay tuned for more │
│ updates. │
│ Agent · 174 days ago │
│ │
│ [Message input box] [Send]│
│ │
└─────────────────────────────────────────────────┘
Message Types:
Outgoing Messages (Agent/Bot): - Displayed on left or right - Timestamp with "Agent" label - Media attachments visible - Delivery status shown
Incoming Messages (Customer): - User avatar displayed - Contact number or name - Timestamp shown - Quoted or inline format
Contact Details Panel¶
Right Sidebar Information¶
Contact Details Display:
+12035550101 [+ Button] [✏️]
Channel: ...whatsapp
┌─────────────────────────┐
│ Details │
├─────────────────────────┤
│ ID: 1 │
│ Status: --- │
│ Created: 1 Hour Ago│
│ Updated: 1 Hour Ago│
│ IP Address: --- │
└─────────────────────────┘
Information Fields:
| Field | Description |
|---|---|
| Contact Number | Phone number or username |
| Channel | Platform (WhatsApp/Telegram) |
| ID | Internal contact identifier |
| Status | Active, inactive, blocked |
| Created | When contact was added |
| Updated | Last interaction time |
| IP Address | Connection information |
Quick Actions: - + Button: Add to contact list - ✏️ Edit: Update contact details - Details Tab: Full information view
Sending Messages¶
Message Composition¶
Message Input Box:
┌──────────────────────────────────────────┐
│ Message │
│ │
│ [Type your message here...] │
│ │
└──────────────────────────────────────────┘
[Send ➤]
Sending Options:
Text Messages: - Type in message box - Support for emojis - Multiple lines - Character counter - Press Send button
Rich Media: - Attach images - Send documents - Share videos - Include links - Add emojis
Formatting: - Bold text - Italic text - Bullet points - Numbered lists - Links
Message Status¶
Tracking Message Delivery¶
Status Indicators:
WhatsApp Status:
✓ Sent (single checkmark)
✓✓ Delivered (double checkmark)
✓✓ Read (blue checkmarks)
⏱️ Pending
❌ Failed
Telegram Status:
Message Management¶
Conversation Actions¶
Top Menu Options:
More Options Menu (⋮): - Mark as read/unread - Archive conversation - Block contact - Delete conversation - Export chat history - Mute notifications - Pin to top
Details Panel (👤): - View full contact info - See interaction history - Edit contact details - Add notes - Tag contact - Assign to segment
Bulk Operations¶
Managing Multiple Conversations¶
Select Multiple:
Bulk Actions: - Mark all as read - Archive selected - Delete conversations - Export chats - Tag contacts - Move to segment
Filtering and Sorting¶
Organize Conversations¶
Sort Options:
Sort by:
├── Most Recent
├── Oldest First
├── Unread First
├── Read Messages
├── By Platform
└── By Name (A-Z)
Filter Options:
Quick Responses¶
Saved Reply Templates¶
Template Categories:
Greetings: - Welcome messages - Thank you replies - Acknowledgments - Sign-offs
FAQs: - Common questions - Product information - Pricing details - Support answers
Sales: - Product pitches - Special offers - Follow-ups - Closing messages
Support: - Troubleshooting steps - How-to guides - Issue escalation - Resolution confirmations
Using Templates:
Notification Settings¶
Alert Preferences¶
Notification Options:
Desktop Notifications:
☑ New message alerts
☑ Sound notifications
☐ Show message preview
☑ Badge count
Email Notifications:
☐ Daily summary
☑ Urgent messages only
☐ All messages
Platform-Specific:
WhatsApp:
☑ Enable notifications
☐ Mute for 8 hours
☐ Mute permanently
Telegram:
☑ Enable notifications
☑ Show sender
☐ Mute group chats
Contact Management from Inbox¶
Quick Contact Actions¶
Add New Contact:
From message list:
1. Click "+" button
2. Enter contact details
3. Select platform
4. Assign to segment
5. Save contact
Edit Contact:
From details panel:
1. Click edit (✏️) icon
2. Update information
3. Add notes or tags
4. Change segment
5. Save changes
Block/Unblock Contact:
1. Open conversation
2. Click menu (⋮)
3. Select "Block Contact"
4. Confirm action
5. Contact blocked from messaging
Message Search¶
Advanced Search¶
Search Filters:
🔍 Search Messages
Filters:
├── Date Range: [From] - [To]
├── Platform: [All | WhatsApp | Telegram]
├── Contact: [Search by name/number]
├── Message Type: [Text | Media | Links]
└── Keywords: [Search terms]
[Search] [Clear Filters]
Search Results: - Highlighted keywords - Message context - Contact information - Timestamp - Jump to conversation
Media Gallery¶
View Shared Media¶
Media Browser:
Shared Media:
├── Images (45)
├── Videos (12)
├── Documents (8)
├── Links (23)
└── Voice Messages (5)
[Grid View] [List View]
Media Actions: - View full-size - Download - Forward - Delete - Share externally
Conversation Analytics¶
Message Insights¶
Per-Conversation Metrics:
Conversation Statistics:
─────────────────────────
Total Messages: 156
Messages Sent: 89
Messages Received: 67
Average Response: 12 min
First Contact: 45 days ago
Last Active: 2 hours ago
Engagement Tracking: - Response rate - Response time - Message frequency - Active hours - Conversation duration
Integration Features¶
Connect with Other Tools¶
CRM Sync: - Auto-create contacts - Update customer records - Log interactions - Sync notes
Ticketing Systems: - Create support tickets - Link conversations - Track resolution - Update status
Analytics: - Export conversation data - Track response metrics - Monitor agent performance - Generate reports
Keyboard Shortcuts¶
Quick Navigation¶
Ctrl/Cmd + F: Search messages
Ctrl/Cmd + N: New message
↑ ↓: Navigate contacts
Enter: Open conversation
Ctrl/Cmd + E: Archive conversation
Ctrl/Cmd + R: Mark as read
Esc: Close conversation
Tab: Switch panels
Best Practices¶
Inbox Management¶
Response Guidelines: - ✅ Reply within 1 hour during business hours - ✅ Use saved templates for efficiency - ✅ Personalize responses - ✅ Keep messages concise - ✅ Include clear next steps
Organization Tips: - 📁 Archive resolved conversations - 🏷️ Tag contacts appropriately - ⭐ Star important messages - 📌 Pin urgent conversations - 🗂️ Create segments for organization
Professional Communication: - 💬 Use proper grammar - 😊 Be friendly and helpful - ⏰ Set expectations for response time - 🙏 Thank customers - ✅ Confirm resolution
Troubleshooting¶
Common Issues¶
Messages Not Loading: - Cause: Network connectivity, server issue - Solution: Refresh page, check internet connection, retry
Can't Send Messages: - Cause: Invalid number, platform issue, rate limit - Solution: Verify contact number, check platform status, wait and retry
Missing Conversations: - Cause: Archived, deleted, filter applied - Solution: Check archived folder, review filters, search by contact
Notifications Not Working: - Cause: Browser permissions, notification settings - Solution: Enable browser notifications, check inbox settings
Next Steps¶
Previous: ← Dashboard | Next: Campaigns →
Last Updated: December 2025